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Information Note for customers regarding changes to Reference Numbering under a new INIS Information Technology System

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A new Information Technology system is being introduced in the Irish Naturalisation and Immigration Service (INIS) including the Office of the Refugee Applications Commissioner (ORAC), the Refugee Appeals Tribunal (RAT) and the Reception and Integration Agency (RIA).

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What will be the benefits of the new system?

From a customer service perspective, applicants or their representatives seeking up-to-date information on individual cases, by providing a single reference point, the new system will allow INIS to be more efficient in associating queries with individual applications and in directing queries to the relevant processing areas. This will simplify the process of checking the status of cases and lead to improvements in the way INIS handles such queries.áFrom an INIS perspective, it will enable the most up to date information to be available to case workers and decision makers in a more structured way thus improving efficiency and effectiveness.

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What will this mean for customers?

One of the changes that the system will bring for customers is the replacement of the existing file numbering system (i.e. 69/ number for asylum and immigration cases and 68/ number for citizenship cases) with a new single INIS approach to case numbering.á The new numbers will be issued to both existing and new applicants.

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The new system includes two types of identity or reference number:

  • A Person IdentityáNumber, and separate
  • Application Reference Number(s).

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The Person Identity Number will be in the format of a number followed by the year – the "year" being based on the first application lodged to INIS (e.g.: 643756-07).

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The Application Reference Number(s) will include a number, information regarding each application type, and the year the application was made (e.g.: 1002579-CITZ-11 – for a Citizenship application).

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What will happen with existing reference numbers?

Existing applicants and their cases will be assigned both a new Person Identity Number and a new Application Reference Number.

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Applicants or their representatives should quote the new Person Identity Number and Application Reference Number in any queries or correspondence with INIS and associated agencies.

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Letters issuing from INIS will continue to include existing file reference numbers in addition to the new reference numbers to ensure a smooth transition. While the existing file reference numbers (i.e. 69/ and 68/numbers) will be included as a cross reference for older cases, these will gradually cease to be used over a period of time.

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What will happen in the case of new applicants?

New applicants will be allocated a Person Identity Number and/or an Application Reference Number.áThey will not be allocated an old "69/" or "68/" number.

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Will the new referencing system apply to visa applications?

No. The existing reference numbering system for visa applications is not being changed.

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