Contact Us

Immigration and Citizenship Divisions:

Department of Justice and Equality Irish Naturalisation and Immigration Service,
13/14 Burgh Quay
Dublin 2 01-6167700
Lo Call: 1890 551 500
Website: www.inis.gov.ie

When contacting INIS by telephone,

for Citizenship queries, press 2, for all other queries, press 3."

Enquiries regarding Change of Status, Student Conditions, De Facto Relationships, Self sufficiency conditions, Work Permit conditions, Dual Nationality, Change of Name, can be made by selecting Option 3 and then Option 5.

This helpline is open from 10am to 12.30pm each Thursday. Telephone queries can only be answered during these times. You may also contact us by post at the address at the top of the page.

Enquiries regarding Long Term Residence, can be made by selecting Option 3 and then Option 3.

This helpline is open from 10am to 12.30pm each Monday and Friday.
Telephone queries can only be answered during these times.

Enquiries regarding Refugees applying for Family Members to join them, can be made by selecting Option 3 and then Option 6.

This helpline is open from 10am to 12.30pm each Monday, Wednesday and Friday.

 

Asylum Policy Division

Department of Justice and Equality
13/14 Burgh Quay
Dublin 2

Telephone:  + 353 1 6167700  (switch)
Email:  Asylum_Policy_Mail@justice.ie

 

Immigration Policy

Telephone (within Ireland): *Lo-Call 1890 551 500
Telephone (from outside Ireland): + 353 1 616 7700
Email: immigration_mail@justice.ie

 

Visas

Important Helpline Notice: Due to an increase in the volume of visa related applications it has become necessary to temporarily suspend the Visa Customer help line facility. This is so that priority may be given to the processing of visa applications by available staff members. Please read more here...... 

Email visa enquiries to: visamail@justice.ie

 

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*Please note that the rates charged for the use of the 1890 (LoCall) numbers may vary among different service providers. It is recommended that you only ring these numbers using a landline as calls made using mobiles may be expensive.