Contact Us
The website of the Irish Naturalisation and Immigration Service (INIS) provides comprehensive information about Ireland’s Immigration Service.
General information on visas, citizenship, and other categories of immigration status is available by accessing the relevant section of the website. These are listed on the left hand side of this webpage.
Specific queries and requests for information which is not available on the website can be made by email, telephone or by letter as appropriate. Please follow closely the following guidance to identify if your query should be made by email, telephone or by letter.
Queries in relation to any of the particular categories listed below should be sent to the following email addresses:
(Note - Queries must be directed to the appropriate email address. In order to maintain an efficient service, queries directed to the incorrect address may not be responded to.)
Visa Matters |
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EU Treaty Rights |
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Business Permission |
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Foreign Adoption |
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Spouse of Irish National |
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Travel Documents |
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Investors and Entrepreneur Scheme |
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Students |
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Office or the Refugee Applications Commissioner |
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Refugee Appeals Tribunal |
NOTE 1 - Persons who send an e-mail to any of the above addresses should include as part of their e-mail the following details
- Full Name
- INIS Number
- GNIB Number
- Current Address
NOTE 2 – The e-mail address - immigration_mail@justice.ie - is no longer in use
The following divisions of INIS can only be contacted by letter or telephone helpline as they do not operate an email service.
Citizenship
If your query relates to citizenship you can contact the Citizenship helpline (within Ireland), 062 32500 or *LoCall 1890 252854 (Select Option 3 then Option 3) (from outside Ireland), + 353 62 32500. This helpline is available from 10.00am to 12.30pm each Tuesday and Thursday mornings, excluding Bank and Public Holidays
General Immigration
If your query relates to a General Immigration query you should first consult the Immigration Section of the INIS website.
The information provided on the INIS website provides comprehensive information in relation to the topics below
- Change of Immigration Status (from one stamp to another)
- Extension of Visitor’s Conditions
- De Facto Relationships
- Student Conditions
- Extension of Work Permit conditions
- Turkish Association
- Temporary and Limited permission to remain (Stamp 0)
- Without Conditions As to time (Stamp 5)
- Without Condition (Stamp 6)
- Change of Name Licence
If you don’t get the information you need there you can contact the general immigration helpline - telephone (within Ireland), 01-6167700 or *LoCall 1890 551 500 (Select Option 3 then Option 5) - Telephone (from outside Ireland) + 353 1 6167700. This helpline is available from 10.00am to 12.30pm, Thursday mornings excluding Bank and Public Holidays.
Family Reunification Unit
If your query relates to Family Reunification for Refugees you should contact the Family Reunification Unit Helpline - (within Ireland), 01-6167700 or Lo Call 1890 551 500 (Select Option 3 then Option 6) Telephone (from outside Ireland) + 353 1 6167700. This helpline is available from 10.00am to 12.30pm each Wednesday, excluding Bank and Public Holidays
Long Term Residency
If your query relates to long term residency for work permit holders you should contact (within Ireland), 01- 6167700 or *LoCall 1890 551 500 (Select Option 3 then Option 3) (from outside Ireland), + 353 1 6167700. This helpline is available from 10.00am to 12.00pm each Wednesday morning.
Repatriation Division ( Leave to Remain, Subsidiary Protection, Deportation and Removal Orders, Dublin II Regulation, Voluntary Returns)
If your query relates to Leave to Remain, Subsidiary Protection, Deportation and Removal Orders, Dublin II Regulation, or Voluntary Returns you should write to
Repatriation Division,
Irish Naturalisation and Immigration Service
Department of Justice and Equality
13/14 Burgh Quay
Dublin 2
Asylum Policy Division
If your query relates to Asylum Policy related matters you should write to
Asylum Policy Division
Irish Naturalisation and Immigration Service
Department of Justice and Equality
13/14 Burgh Quay
Dublin 2
Or Email: Asylum_Policy_Mail@justice.ie
Report a Technical Issue
You can report technical issues relating to this website by emailing the pagemaster.
General queries sent to the pagemaster will not be dealt with.
*Please note that the rates charged for the use of the 1890 (LoCall) numbers may vary among different service providers. It is recommended that you only ring these numbers using a landline as calls made using mobiles may be expensive.