Emails and letters that include the following information are answered more quickly. If you contact us by phone, please also have these details ready:
- Your full name
- INIS number
- Application reference number
- GNIB number
- Current postal address
Choose the email address that matches your query from the list below.
(If you send your email to the wrong address, it may not be responded to.)
Telephone lines are open 10:00 to 12:30 on Tuesday and Thursday, excluding public holidays. (Note: Rates for LoCall 1890 may increase from a mobile phone.)
From inside Ireland: 1890 252 854 (LoCall from landlines) or 062 32500.
From outside Ireland: +353 62 32500.
Select Option-3, then Option-3 again.
Warning about "Deportation Orders" by telephone
Some people are being called by phone and told they must pay money to prevent deportation. (Numbers may be prefixed 062 XXX XXXX and appear to be from 'INIS Citizenship'.) This is an attempt at fraud. INIS never asks for payment by telephone.
If you receive a telephone call like this, ignore it.
All other telephone helplines have been suspended and replaced by the email addresses listed above.
Main postal address
Irish Naturalisation & Immigration Service
Department of Justice and Equality
13a-14a Burgh Quay
Updated: 5 September 2016
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