Immigration Contact Details

All correspondence sent by post should be sent to the following address;

Irish Naturalisation and Immigration Service
13/14 Burgh Quay
Dublin 2

Four Immigration Helplines are available:

Enquiries regarding :

  • Spouse/Partner or family member (non-EEA) of an EU Nationalá

Due to a large volume of EU Treaty Rights ( EUTR ) applications and in an effort to provide an efficient service to applicants, the EUTR Helpline is suspended for the foreseeable future. Most of the enquiries to the Helpline relate to when decisions will be made in individual applications. Applications are processed in chronological order of receiptá and you can expect a decision six months after you have submitted your fully completed application along with the required documentation. Incomplete applications will not be registered on receipt. Incomplete applications are those not accompanied by the required documentation.

Should you have queries other than the above, please email them toáeutreatyrights@justice.ie. Please do not email enquiries not relevant to your EUTR application to this email address. Please only use this email address for matters relating to residence of non EU and non EEA qualified/permitted family members of EU citizens who are currently exercising their EU Treaty Rights in this State in accordance with EU Directive 2004/38/EC and SI 656/06 as amended.

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Enquiries regarding :

  • Long term residency

Telephone (within Ireland), 01- 6167700 or *LoCall 1890 551 500 (Select Option 3 then Option 3)

Telephone (from outside Ireland), + 353 1 6167700

Helpline available 10.00am to 12.00pm each Wednesday.

*Please note that the rates charged for the use of the 1890 (LoCall) numbers may vary among different service providers. It is recommended that you only ring these numbers using a landline as calls made using mobiles may be expensive.

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Enquiries regarding :

  • Change of Name
  • Change of Status
  • De Facto Relationships
  • Dual Nationality
  • General permission to remain
  • Student Conditions
  • Work Permit conditions

Telephone (within Ireland), 01-6167700 or *LoCall 1890 551 500 (Select Option 3 then Option 5)

Telephone (from outside Ireland)á + 353 1 6167700

Helpline available 10.00am to 12.30pm, Thursday mornings excluding Bank and Public Holidays.

*Please note that the rates charged for the use of the 1890 (LoCall) numbers may vary among different service providers. It is recommended that you only ring these numbers using a landline as calls made using mobiles may be expensive.

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Enquiries regarding :

  • Refugees who are applying for family members to join them

Telephone (within Ireland), 01-6167700 or Lo Call 1890 551 500 (Select Option 3 then Option 6)

Telephone (from outside Ireland)á + 353 1 6167700

Helpline available 10.00am to 12.30pm each Wednesday, excluding Bank and Public Holidays

Email Enquiries:

Enquiries regarding the units listed below can be made by email/post only. Email queries can be sent to the following dedicated email addresses:á

Postal Enquiries:

Enquiries regarding Parent of Irish National can be made by post only by writing to the following address:

Irish Born Child Unit,
Department of Justice and Equality,
PO Box 10003,
Dublin 2.